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Returns can only be accepted within 30 days of the date of the original order and an extension on this timescale will not be granted unless the circumstances are highly unusual. Goods which are ordered specifically at the request of the customer cannot be returned and such orders from customers are accepted on that condition. It is your responsibility to ensure these specific product requests are suitable for your needs.
However, because of the nature of the products we sell, returns can only be accepted if the security seals are intact. We encourage all our customers to ensure the products they order are suitable for their needs and, as we are human, that no errors have occurred when the product has been picked in our warehouse.
Before returning any item, please contact us by email to confirm.
The goods must be returned to the address given upon acceptance of the return by YourHealthBasket.
When returned items are received in their original, unopened condition, a refund/replacement will be issued. In cases where a replacement product is sent and if the original error was the fault of YourHealthBasket, we will provide a return envelope for you to return the incorrect/unsuitable item.
For all other returns for unwanted/unsuitable products, we strongly recommend that items are well packed and sent by recorded delivery. Refunds will not be made until goods are received by YourHealthBasket in their original, unopened condition. YourHealthBasket accepts no responsibility for returns lost before confirmed receipt by our office.
Returns can only be accepted within 30 days of the date of the original order and an extension on this timescale will not be granted unless the circumstances are highly unusual. Goods returned after an extended period of time (21 days) may be subject to a restocking fee. If you took advantage of the free postage offered, this will be debited from the refund to cover our costs.
With regards to probiotic returns, these will not be accepted without prior authorisation and approval from YHB and only in extenuating circumstances. Returns of probiotics must be on ice on a full tracked service and within 7 days of receipt.
Goods which are ordered specifically at the request of the customer (**SOI - special order items) cannot be returned and orders from customers are accepted on that condition. It is your responsibility to ensure these specific product requests are suitable for your needs.
If a parcel is refused, this does not constitute a return. Any returned orders taking advantage of the free postage service will have this amount debited from their refund should the return be no fault of the seller. If a courier delivery is refused through no fault of the seller, the outbound postage cost and the costs incurred for returning are the responsibility of the buyer and not YHB.
Please note, if a brand or manufacturer offers a money back guarantee on their products, this only applies when purchasing direct from their site unless otherwise stated by ourselves. We will not be able to honour such guarantees and products purchased from us are bought on that understanding.
These conditions do not affect your statutory rights.